Dear Seventh Generation,
I wanted to begin by thanking you for creating overwhelmingly fantastic products! I purchase and use several of your laundry, paper, and cleaning products on a regular basis, and am very impressed with their overall quality. I especially appreciate your company's philosophy, and that your all-natural products work just as well as their "conventional" counterparts!
However, I recently purchased a package of your drawstring kitchen trash bags, and was very disappointed. This product did not live up to my previous experience of your company's quality. The bags leak and rip on a regular basis, requiring me to haul my entire garbage can out to the dumpster, instead of just the bag. (And afterwards, I have to scrub out the garbage can! Yuk.) I have temporarily solved this problem by double-bagging. However, this solution seems wasteful to me, and as a company who does everything possible to avoid waste, I wanted to let you know!
I would be delighted if you were able to significantly improve the quality of your trash bags. I will continue purchasing them because they are the only recycled trash bags in my area, but hope that I will be able to discontinue double-bagging my garbage in the near future!
(insert all of my contact information here!)